Aol gains transformational insights from LogRocket

Aol runs thousands of web properties, and engineering resources are always hard-pressed as they transition from legacy multi-page apps to modern, React / Redux apps. Adam Veary is one of the engineering leads at Aol, and LogRocket is proud to support his team as they ship high-qualify, bug-free software under tight time constraints.

Aol’s challenge

Aol uses crash reporting services throughout their sites, but found that the information from these tools was extremely noisy. It was impossible for developers to understand whether an error was a real problem, or whether it could be safely ignored. They wanted to get a more accurate sense of how their users were experiencing their web apps and investigated logging solutions.

A solution found in LogRocket

Adam was familiar with the LogRocket team as part of the local Boston entrepreneurial community. While Adam was expecting a useful tool, they instead got “unparalleled insight into what users are doing”.

Unparalleled insight what our users are doing

By connecting LogRocket directly to their crash reporting tools, they are able to drill-in to every issue that comes up. Network traffic, console logs, Redux logs, and DOM video are all synchronized to make fixing bugs a breeze. “Our developers huddle-up around a LogRocket recording, it’s actually fun to fix bugs now,” Adam says.

Our developers huddle-up around a LogRocket session recording, it’s actually fun to fix bugs now.
Unexpected Benefits

The engineering team isn’t the the only group at Aol using LogRocket. The support team saw the value of the product and integrated the tool into their workflow. With the Intercom and LogRocket integration, support agents are able to jump into a LogRocket session directly from a support ticket: “We don’t have to ask users for screenshots or jump on video calls - everything is just magically in LogRocket.”

We don’t have to ask users for screenshots or jump on video calls - everything is just magically in LogRocket.

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LogRocket Customer Story: AOL