Web app session recordings
Understand user issues, improve KPIs, and enhance UX
Table of Contents
As web apps grow in complexity, the number of potential user-facing issues has also increased. From frontend bugs and network problems to usability issues, understanding the end-user experience can be nearly impossible without a dedicated web app session recording tool.
Session recordings can help development teams quickly find and understand problems in web apps, prioritize and resolve issues, and improve usability and user satisfaction.
With complex applications, teams run into a few different challenges:
Web app session recording tools provide many benefits that can help you overcome these common challenges.
A web app session recording is a video-like reconstruction of your users' screens created using data such as DOM tree mutations, mouse activity, network requests and responses, keyboard strokes, pages visited, and more. With LogRocket, this broad range of recorded data is indexed and searchable, allowing you to:
Instead of asking users to provide screenshots or share their screens during support calls, you can use session recording tools to find the user’s session and see exactly what they experienced and how they behaved within your application. This helps developers identify errors quickly and resolve them before they affect more users.
When a conversion funnel or feature is not performing as expected, session recordings can reveal the "why" behind struggling KPIs. By analyzing user behavior and interactions, you can identify areas for improvement and make data-driven decisions to enhance your application.
For example, if users aren’t engaging with a new feature in the way you’d expect — or at all — you can watch example sessions to see what they’re doing and why. Likewise, viewing a series of user sessions can show you where people fall out of conversion funnels or stop interacting in vital areas, revealing the truth behind their experience and helping you optimize your product.
Some session recording tools, like LogRocket, also aggregate data across sessions. This can help you identify the most common reasons for abandoned sessions and enable you to address these issues proactively.
Your whole team can use web app session recordings to better understand and interact with customers, optimize UX and application features, and make informed business decisions:
A comprehensive solution like LogRocket also makes cross-team collaboration easier, allowing you to see exactly what you need and share that session with your team for better understanding.
Not all session recording tools are created equal. Some may only sample random sessions, which can leave you without vital insights and provide only a general idea of user behavior. Others may not provide the high quality you need, resulting in a discrepancy between what you see in the recording and what the user actually experienced.
To get the most value possible out of the web app session recording tool you choose, look for these features:
Get the context you need to efficiently identify, reproduce, and resolve issues at their source with a comprehensive solution like LogRocket.
The best web app session recording tools can help you fix user-reported issues, find issues faster, and improve conversion, engagement, and user experience. With LogRocket, you get all the essential features above, plus:
By leveraging web app session recording tools like LogRocket, developers can efficiently identify user-reported problems, optimize KPIs based on actual user experiences, and streamline workflows across teams. Ultimately, this will help you deliver better products for your users.
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