LogRocket is a new type of developer tool. It’s like a DVR for web apps, recording literally everything that happens on your site. Instead of guessing why problems happen, you can replay sessions with bugs or user issues to quickly understand the root cause.
LogRocket instruments the DOM to record the HTML and CSS on the page, recreating pixel-perfect videos of even the most complex single page apps.
Getting a few definitions out of the way should help you better understand this policy. When we say we, us, our or LogRocket, we're referring to LogRocket, a Delaware corporation. LogRocket Customer refers to any customer that has entered into an agreement with LogRocket to use the LogRocket Services on its Site. Personal Information refers to any information which may identify an individual personally, such as first and last name, home address, billing address, or other physical address, email address, telephone number, etc. User refers to a visitor to a website that uses the LogRocket Services or a client of a LogRocket Customer. Visitor refers to anyone accessing the LogRocket Site.
In the course of business, we may hire third party individuals and organizations to help us make the LogRocket Services better. These third parties include our web host provider, other SaaS providers, such as an email hosting service, payment processors or outside contractors we hire to perform maintenance or assist us in securing our website. We may also hire third parties to operate, maintain, repair, or otherwise improve or preserve our website or its underlying files or systems. LogRocket may disclose Personal Information and Potential PII only to those of its employees and third party organizations that (1) need to know such information in order to process it on LogRocket’s behalf or to provide services as described above and (2) have agreed not to disclose it to any other parties without LogRocket’s consent. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using the Site and/or the Service, you consent to the transfer of information to such individuals and organizations in order to accomplish these purposes. Before using or sharing your information with non-agent third parties in ways not discussed here or previously authorized by you, we will provide you Notice and an opportunity to control the further use or disclosure of your personal information. LogRocket has potential liability in cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield. (See below). If you are a registered user of the Service and have supplied your email address, LogRocket may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with LogRocket and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. LogRocket takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of Personal Information and Potential PII. In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. If we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information and Potential PII as set forth in this policy. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your Personal Information and Potential IP, as well as any choices you may have regarding your Personal Information and Potential IP.
We may access or release Personal Information about you when required to do so in order to comply with any applicable, laws, regulations, subpoena or enforceable governmental or public authority request, including, to meet national security or law enforcement requirements. We may also access or release Personal Information when we have a good faith believe that such access or release is reasonably necessary to (i) enforce applicable terms of service, including investigation of potential violations, (ii) detect, prevent, or otherwise address fraud, security or technical issues, (iii) respond to user support requests, or (iv) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
You have a right to access personal information we hold about you. Whenever you use our Site or LogRocket Services, we strive to make sure that the Personal Information is correct. If that information is wrong, we give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your Personal Information, we may ask you to verify your identity before making any changes. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems). Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. Because we protect information from accidental or malicious destruction, even after information is deleted from the LogRocket Services, it may not be immediately deleted from LogRocket’s servers. To request removal of your Personal Information from our Site, Services, blog or social media, contact us at email@example.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why. If a User interacts with one of our Customers and the User seeks to access, or correct, amend, or delete inaccurate data or no longer wants to be contacted by one of our Customers, the User should direct its inquiry to the Customer because the Customer is the data controller. If the Customer requests LogRocket to remove the Personal Information, we will respond to their request within 30 days.
We take measures to enhance the security of our Site and the LogRocket Service. These measures include using SSL Certificates and two-factor authentication. It is important for you to protect against unauthorized access to your password and to your computer. No security measures are perfect and we cannot promise that the information about you will remain secure in all circumstances.
We store and process information about you on computers in the United States. Privacy laws local to our servers and computers will apply to information we store about you.
Our site is intended for a general audience and we do not knowingly collect personal information from anyone under the age of 13.
If you have any questions or concerns regarding privacy when using LogRocket, please send us a detailed message to firstname.lastname@example.org. We will make every effort to address your concerns.