Zomnio builds a cloud platform for call center management which provides 24/7 live chat support to their enterprise customers. The Zomnio support team found that it was difficult to reliably reproduce user-reported issues. With LogRocket and its Intercom integration, Zomnio was able to dramatically cut support costs and improve customer satisfication.
15% increase in CSAT and 50% reduction in messages per support ticket.
Visitors can try a demo before signing up, but in order to setup their own properties, they need to create an account. Using LogRocket, Wheelhouse was able to understand this entire flow and where to optimize the funnel.
Aol was rebuilding a major component of their frontend, and developers were having difficulty understanding bugs and crashes. Rather than wasting hours trying to reproduce user-reported bugs and crashes, Adam installed LogRocket and his development team was able to get to the root cause of issues in minutes.
New frontend was delivered 2 weeks earlier than expected.