46
Hours saved per week
15
Minutes to diagnose issues
Executive Summary
ShipStation provides streamlined order fulfillment services for online businesses worldwide. But diagnosing customer problems was a pain, often requiring long back-and-forth conversations with merchants. Routine issues like store import errors could take days to resolve, slowing down support and frustrating customers.
With LogRocket, ShipStation gave its agents clarity into customer sessions. With Galileo AI watching sessions for them, ShipStation's agents could surface the most important details automatically. Instead of piecing together incomplete reports, support teams now start with the full picture of user behavior.
Now, issues that once took days to resolve can now be diagnosed in 15 minutes, and agents no longer need to ask merchants strings of clarifying questions. As a results, agents feel more confident and effective. Efficiency has improved as well, with LogRocket saving over 46 hours per week.
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